YCH.Commishes FAQ

These are replies to the most common questions we got about the site. Once we get more we will go on and update this.

Who built the site and why?

The site was built by a small team (programmer + artist) who considered that auctioning art was way too inconvenient with the existing options. Also, we believe that people do not only want to buy art from artists they know but discover new people who make great art.

YCH.Commishes treats all the auctions equally, they appear on the homepage until they're finished and archived. This makes the system very useful to discover new art, hunt for a good bargain and to give exposure to artists who are selling their art.

What features are included when you sign up for an account?

The account is only required to create and manage auctions. All the other functions can be used without an account.

How does bidding work?

Submitting a bid is simple, you just need to provide a name or nickname (that will be shown next to your bid) and and email (for the artist to contact you) together with the amount you wish to bid on the auction.

Is an account required to bid on things?

Nope! You just need to enter an email address that the artist may use to contact you.

What is a flash sale?

In order to qualify for being a flash sale, your auction will be required to have less than 24 hours left on the timer and a starting bid of less than USD5.

Where did my finished auction go? What's CRM?

Finished auctions that were won by a registered user will be automatically transferred to CRM, which is our commission management.

If you're confused by how the site works, feel free to check out our Wiki page detailing how our services are structured. In it you will find a list of our services and how they are connected.

I wanna find a finished auction. Is there an archive?

Yes. Although we don't keep the auctions on the front page to keep everything neat and tidy you can access them via the archive

Do you have to attach a payment service or bank account when you sign up?

No. The current version just handles the auction itself, no payment. And even if it did, you would just be required to enter your payment details once you wish to withdraw your funds. You will never be required to provide your payment details upfront.

The file upload didn't work. Error 0 when uploading samples.

That error comes from our rather modest hard drive space availability on our servers. So in order to keep hard drive usage down they discard any upload bigger than 2MB. I'm looking forward to the moment we can accept files bigger than that!

I have a star next to my username. Did I do anything wrong?

Not at all. That means that your bidders were very happy with the work they received from you and told us they'd love to buy from you again. Keep up the good work, your buyers appreciate it.

Do you work out payment with the artist on your own if you win the auction?

Currently yes. Handling payments for users is a delicate matter with lots of caveats for us to do right now.

That said, if the site has a positive reception and people ask for the paymetns to be managed by us to give them a higher level of security and trust, we would of course do it. It's technically really easy to do and would just take a few weeks to implement at worst.

I have issues with a client's payment provider or have been charged back. What should I do?

First of all. Keep calm, do not dispute the charge back and contact administration.

We will help you provide the appropriate information so you can effectively dispute the charge back. To make this more effective, please use our internal communication system (CRM) to contact winners.

Is there any sort of buyer/seller protection if someone wins an auction but fails to pay, or the artist doesn't finish the paid art?

No. We don't manage any payment as of now, and therefore we can't regulate the auction. We aimed at being a tool for discovery, to make it easy for people to find open YCH and commission auctions.

Again, we're looking into the possibility of managing payments, but it's not something we can provide as of now. It's just to complicated and has a lot legal issues attached for us to hold money for a person and to arbitrate if something goes wrong.

My question is not answered here.

Just go ahead and write to [email protected] with your question and we will make our best to answer it as soon as possible. And if we feel the question may be something other users may profit from we will include it here too.